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General Questions

  • What is bike sharing?

  • What is B-cycle?

  • What about the actual B-cycle?

  • How does B-cycle work?

  • How is bike sharing different from bike rental?

  • How much does a B-cycle weigh?

Membership and Fees

  • Can I become a B-cycle member if I don’t have a B-card?

  • Can I use a debit or credit card to join Louisville B-cycle?

  • What is a B-card and how does it work?

  • How do I get a B-card?

  • Can a friend or family member use my B-card or a B-cycle I've checked out?

Personal Account Management

  • What should I do if I’ve lost my B-card?

  • What if I want to cancel my membership?

  • Can my B-card get denied?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the key?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • When does my membership begin?

  • How do I find my personal ride statistics?

  • How does B-cycle calculate my miles ridden, etc.?

Using a BCycle System

  • Is it legal to ride a bike without a helmet?

  • Does B-cycle provide helmets for riders?

  • What do the lights and sounds on the dock signify?

  • Can minors participate in B-cycle?

  • What are the Louisville B-cycle hours of operation?

  • Is the Louisville B-cycle system open all year?

  • What if the station where I want to return a bike is closed?

  • What if I have a flat tire?

  • What if I am involved in an accident?

  • What if a station is full and I need to find an empty dock to return a bike?

  • What if a station is empty, but I want to check out a bike?

  • What if I want to reserve a bike?

  • What if I want to keep a bike all day or longer?

  • How do I find stations?

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